Support Engineer
Read about why Canny is a great place to work
Canny helps companies build better software products by being better at listening to and acting on user feedback.
Billions of people use software products every day. By helping software providers figure out which features to build and which bugs to fix, we're improving UX and efficiency at a global scale.
– Profitable early-stage startup, 11 person team
– Over 1,000 customers, including industry-leading companies like ClickUp, CircleCI, Framer, and Compass
– We haven't raised any money, we are our own bosses
– 100% remote
For more info, check out our
team page
We're hiring a support engineer at Canny to help our current and prospective customers with their technical needs. You'll be working alongside Canny's support and engineering team to make using Canny a world-class experience 🚀
– Be the primary contact at Canny for technical support
– Debug and resolve issues that our customers bring to our attention, communicating status along the way
– Help prospective customers migrate their data from our competitors to Canny
– Collaborate with our product team on product features and developer velocity
– Build features and tools focused on automating all of the above
– You have multiple years of professional experience as a software engineer
– You enjoy a fast-paced work environment, involving daily communication with many people
– Empathy is second nature for you; you enjoy helping people solve their problems
– Fluent in English, speaking other languages is a bonus
– Tools: Intercom (live chat), Missive (team communication), Sentry (error reporting), AWS CloudWatch (logging)
– Front-end: React, Redux, Webpack, Sass, ES6
– Back-end: Node, MongoDB, Isomorphic React 😎
– Hosting: AWS
– Competitive salary and equity
– Unlimited sick and vacation days (paid)
– International team retreats ✈️ (paid)
If you think you'd be a great fit for this position,
shoot us an email
. Please include your resume and tell us why you want to work at Canny. For brownie points, add your favorite GIF.