Engineering
Support Engineer
Remote
Read about why Canny is a great place to work
Company
Canny helps SaaS companies build better products by being better at listening to and acting on user feedback.
The benefit of working with SaaS companies is that our work impacts technology in virtually every sector (education, medicine, tech, and so much more). We're using what we're great at, building great products, to have the impact we want to have on the world.
– Profitable early-stage startup, 9 person team, $1m+ annual recurring revenue
– Over 750 customers, including industry-leading companies like Lyft, Bench, and Compass
– We haven't raised any money, we are our own bosses
– 100% remote
For more info, check out our
blog
and
team page
.
Role
We're hiring a support engineer at Canny to help our current and prospective customers with their technical needs. You'll be working alongside Canny's support and engineering team to make using Canny a world-class experience 🚀
Responsibilities
– Be the primary contact at Canny for technical support
– Debug and resolve issues that our customers bring to our attention, communicating status along the way
– Help prospective customers migrate their data from our competitors to Canny
– Collaborate with our product team on product features and developer velocity
– Build features and tools focused on automating all of the above
Qualifications
– You have multiple years of professional experience as a software engineer
– You enjoy a fast-paced work environment, involving daily communication with many people
– Empathy is second nature for you; you enjoy helping people solve their problems
– Fluent in English, speaking other languages is a bonus
Technologies
– Tools: Intercom (live chat), Missive (team communication), Sentry (error reporting), AWS CloudWatch (logging)
– Front-end: React, Redux, Webpack, Sass, ES6
– Back-end: Node, Mongo (mongoose), Isomorphic React 😎
– Hosting: AWS (EC2, CloudFront, S3, ELB)
Compensation
– Competitive salary and equity
– Unlimited sick and vacation days (paid)
– International team offsites ✈️ (paid)
Apply
If you think you'd be a great fit for this position,
shoot us an email
. Please include your resume and tell us why you want to work at Canny. For brownie points, add your favorite GIF.