Customer Success
Customer Support Lead
Remote
Read about why Canny is a great place to work
Company
Canny helps SaaS companies build better products by being better at listening to and acting on user feedback.
The benefit of working with SaaS companies is that our work impacts technology in virtually every sector (education, medicine, tech, and so much more). We're using what we're great at, building great products, to have the impact we want to have on the world.
– Profitable early-stage startup, 9 person team, launched 4 years ago
– Over 900 customers, including industry-leading companies like ClickUp, CircleCI, and Compass
– We haven't raised any money, we are our own bosses
– 100% remote
For more info, check out our
blog
and
team page
.
Role
We're hiring a customer support lead to ensure our customers are successful at using Canny. As the main point of contact for the majority of our users, you'll play a key role in our success 🚀
Responsibilities
– Be the main point of contact for customer support via live chat (US business hours)
– Become intimately familiar with Canny's product in order to field technical/product-related questions
– Create and maintain articles in our help center
– Create and update support-related videos to be used in live chat, onboarding, and help center
– Work with customer success to identify opportunities to drive conversion, engagement, upsells, and retention
Qualifications
– You have 3+ years experience crushing it in a customer-facing role at a technology company (ideally SaaS)
– You have outstanding written + spoken English skills
– Empathy is second nature for you; you enjoy helping people solve their problems
– You can digest and effectively communicate technical concepts across audiences of varying technical ability
– You're a team player with high level of integrity; you're productive working remotely
Tools
– Intercom (live chat conversations)
– Missive (email + team collaboration)
– Slack (team communication)
Compensation
– $60k to $78k base, 0.5% equity
– Unlimited sick and vacation days (paid)
– International team offsites ✈️ (paid)
Apply
If you think you'd be a great fit for this position,
shoot us an email
. Please include your resume and tell us why you want to work at Canny. For brownie points, add your favorite GIF.